FREQUENTLY ASKED QUESTIONS
General Information
Shipper FAQ
Carrier FAQ
CarrierPoint Solution FAQ
Information Systems FAQ
SOFTWARE SOLUTIONS
Q. How does CarrierPoint's load execution application work?
Q. How does CarrierPoint's DockMaster work?
Q. Why should I purchase DockMaster?
Q. I need to be able to produce reports and measure performance for all transactions that are handled through CarrierPoint's applications. How can I do this while keeping my costs down?
Q. How does CarrierPoint's load execution application work?
A. WebDispatch- CarrierPoint's WebDispatch application allows shippers and carriers to conduct their contract business directly without the use of labor- intensive and error-prone business processes, expensive EDI technology or the costly involvement of a third party. WebDispatch allows both parties to use the Web to retain control over their business processes and retain their current business rules.
Dynamic Shipping Marketplace- CarrierPoint's DSM allows shippers and carriers to offer shipments, communicate prices, make commitments, and share information in a secure, real-time environment using either their own private marketplace or CarrierPoint's public marketplace.
Shipments are either manually posted to the marketplace, or are automatically transferred from the shipper's Traffic Management System (TMS). Once this is done, matching carriers are notified and have the chance to communicate their current market price on that lane of traffic, depending on capacity availability and the shipper's performance rating. Carrier prices are consolidated and returned to the posting shipper, along with each carrier's rating on that lane of traffic. The shipper uses this rating and pricing information to select the best carrier for the posted shipments.
Q. How does CarrierPoint's DockMaster work?
A. CarrierPoint's dock door scheduling tool, DockMaster, is a Web-based application that provides the real-time visibility necessary to make scheduling dock appointments easier and more accurate. Shippers can use the web to schedule pick-ups and deliveries by their selected carriers, routing them to a pre-assigned loading or unloading door online. Truckload and less-than-truckload carriers can schedule dock appointments quickly and easily over the Web without having to make time-intensive phone calls. (Most shippers and consignees estimate their schedulers spend at least 40% of their time on the phone scheduling and managing appointments.) Shippers and carriers can improve communication and reduce errors, improve labor planning and use reporting tools to measure performance.
Q. Why should I purchase DockMaster?
A. Benefits of DockMaster include:
- Easy to use - You can access it anywhere you have an Internet connection
- Carriers: keep your drivers on the road and not waiting around at the docks
- Shippers: achieve labor cost savings and reduce administrative costs
- Gain efficiency and reduce congestion at the docks
- Improve communications with business partners
- Maximize the use of dock assets
- Improve labor planning
Q. I need to be able to produce reports and measure performance for all transactions that are handled through CarrierPoint's applications. How can I do this while keeping my costs down?
A. DataDepot is a data warehouse tool that provides online data mining and reporting capabilities to help shippers and carriers better understand and operate their businesses. DataDepot allows multiple users to customize and view their company's information, including transportation costs and pricing; contract carriage and product types shipped by lane of traffic; and equipment type usage and volumes by location, season and industry. Shippers can use the information for evaluation of carrier partners, contract management and negotiation, customer and vendor performance evaluation and supply chain planning. Carriers can use the information to better manage lanes of traffic, minimize excess capacity, and evaluate business operations.
Use DataDepot to select and view standardized management reports with nothing more than a web browser. Dynamically select and construct customized Web- based reports using simple tools. Customize templates and save them for reuse or share them across the company. Interactively select, compare and analyze data using OnLine Analytical Processing (OLAP) tools and export the data to Microsoft Excel™ or other data analysis tools for further evaluation.
CarrierPoint also offers customized reporting services to its customers on a fee for service basis.
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